IT HELPDESK
Field engineers at regional centers across the country,
we promise a quick and accurate service to the finish.
Field engineers at regional centers across the country,
we promise a quick and accurate service to the finish.
O.C.S (One Call Service)
Integrated call center service of the Information and Technology Co.,Ltd
to handle all failures by a single phone call
Operation of the electronic service management system
is implemented in the OCS forcustomized customer service
-
Receiving help desk
-
Dedicated personnel assignment
-
Run / Connect
A remote member -
Troubleshooting
Failure reception
Database all processes
from incident registration
to problem resolution for
data history management
and visibility
Database all processes from incident registration
to problem resolution for data history management
and visibility
Wired processing
Real-time monitoring of
IT equipment identifies
problems early and supports
reliable operating systems
Real-time monitoring of IT equipment identifies
problems early andsupportsreliable operating systems
Remote personnel service
Dedicated technical support
to support remote services
Dedicated technical support to
support remote services
Visit processing
Works with 24 regional
service centers to facilitate
rapid visit processing
Works with 24 regional service centers to
facilitate rapid visit processing
Post management
Complete post-management
from service satisfaction
survey to monthly and
quarterly reports
Complete post-management from service satisfaction
survey to monthly and quarterly reports
Database Interlink
- Real-time history management : Database all processes from real-time
incident registration to problem resolution for customer data history
management and visibility
- Real-time history management : Database all processes from real-time
incident registration to problem resolution for customer data history
management and visibility
Server and Network Monitoring
- Real-time monitoring of IT equipment identifies operational system
problems early, and communicates them to customers to support stable
operating systems.
Remote support
- For technical support that is difficult for you to resolve or not directly
available to you, a technical support representative will provide you
with a quick and easy solution through remote support.
- For technical support that is difficult for you to resolve or not directly
available to you, a technical support representative will provide you
with a quick and easy solution through remote support.
Analysis of workloads by customers
- Information gathered through database interlocks analyzes
and provides workloads across customers.
- Information gathered through database interlocks analyzes
and provides workloads across customers.
Integrated control
- Dedicated Engineer Assignment : Assign dedicated engineers to nearby
regional offices through efficient staffingto facilitate rapid visit processing.
- FEEDBACK : To quickly and accurately respond Feedback.
- Prevention of Missing Faults : Through real-time database interworking, service
reception, and transfer procedures are classified and managed to ensure
customer operation is not affected.
- Dedicated Engineer Assignment : Assign dedicated engineers to nearby
regional offices through efficient staffingto facilitate rapid visit processing.
- FEEDBACK : To quickly and accurately respond Feedback.
- Prevention of Missing Faults : Through real-time database interworking, service
reception, and transfer procedures are classified and managed to ensure
customer operation is not affected.
Post management
- HAPPY CALL SERVICE : To investigate the condition of appearance, appointment
time commitment, engineer kindness, detailed description, and service
satisfaction of the visit, and to improve the satisfaction of the customer.
- CS Training : CS National Certified Instructor conducts
raining for service engineers and the help desk through regular CS training.
- Report : Analyze the overall operational challenges in a monthly and
quarterly report and provide a solution
- HAPPY CALL SERVICE : To investigate the condition of appearance, appointment
time commitment, engineer kindness, detailed description, and service
satisfaction of the visit, and to improve the satisfaction of the customer.
- CS Training : CS National Certified Instructor conducts
raining for service engineers and the help desk through regular CS training.
- Report : Analyze the overall operational challenges in a monthly and
quarterly report and provide a solution